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#bacb68}.chat-header .eyebrow{font-size:.6875rem;letter-spacing:.05em}.chat-header h2{font-size:2rem;margin:9px 0 7px}.chat-header p:last-child{font-size:.875rem}.chat-dialog .dialog-close{right:6px;top:10px}.chat-body{padding:24px}.chat-body label,.staff-main label{display:block;font-size:.875rem;font-weight:700;margin:15px 0 7px}.chat-body label:first-child{margin-top:0}.chat-body label>span{font-weight:400}.chat-body input:not([type=checkbox]),.chat-body textarea,.chat-body select,.staff-main input:not([type=checkbox]),.staff-main textarea,.staff-main select{width:100%;border:1px solid #aeb4a6;background:white;border-radius:3px;color:var(--ink);font:400 1rem/1.5 var(--body);padding:11px 12px;min-height:45px}.chat-body textarea,.staff-main textarea{resize:vertical}.chat-body input:focus,.chat-body textarea:focus,.chat-body select:focus,.staff-main input:focus,.staff-main textarea:focus,.staff-main select:focus{outline:2px solid #819c18;outline-offset:2px}.chat-options{margin:18px 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14px}.chat-message{max-width:94%;background:var(--grey);padding:13px 15px;border-radius:7px;align-self:flex-start;overflow-wrap:anywhere}.chat-message.customer{background:#eff6d7;align-self:flex-end}.chat-message.system{background:none;border:1px dashed var(--line);max-width:100%;font-size:.875rem}.chat-message header{display:flex;flex-wrap:wrap;gap:3px 10px;margin-bottom:6px;font-size:.75rem}.chat-message time{color:var(--muted);font-size:.75rem}.chat-message p{white-space:pre-wrap;line-height:1.65;font-size:1rem}.chat-message.system p{font-size:.8125rem;color:var(--muted)}.chat-message small{display:block;color:var(--muted);font-size:.75rem;margin-top:8px}.chat-message .text-button{font-size:.75rem;min-height:32px;padding:7px 0 0}.staff-page{background:var(--grey)}.staff-header{display:flex;align-items:center;gap:36px;padding:24px 4%;background:white;border-bottom:1px solid var(--line)}.staff-header>div 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var(--line);display:block;width:100%;padding:18px 12px;text-align:left;background:white}.queue-item.selected{background:#f1f6df;box-shadow:inset 3px 0 #809525}.queue-top{display:flex;align-items:center;justify-content:space-between;gap:9px;flex-wrap:wrap}.queue-item p{font-size:.875rem;color:var(--muted);display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;line-height:1.6;margin:8px 0}.queue-item small{font-size:.75rem;color:var(--muted)}.queue-item .draft-note{display:block;color:#537000;font-weight:700;margin-top:6px}.status-pill{font-size:.75rem;border-radius:3px;background:#e9ece4;padding:4px 7px;white-space:nowrap;line-height:1.2}.status-pill.waiting,.status-pill.draft{background:#fff1c2}.status-pill.staff,.status-pill.approved{background:#e6f3c8}.status-pill.rejected{background:#f4e0da}.thread-panel{padding:27px;min-width:0}.empty-state{padding:32px 12px;color:var(--muted);font-size:.9375rem}.empty-state h2{font-size:3.2rem;color:var(--ink);margin:10px 0 20px}.empty-state p{max-width:460px}.staff-thread-heading{display:flex;align-items:flex-start;justify-content:space-between;gap:20px}.staff-thread-heading h2{font-family:var(--body);font-size:1.5rem;line-height:1.3;overflow-wrap:anywhere}.staff-thread-heading p{font-size:.8125rem;color:var(--muted);margin-top:7px}.request-details{margin:14px 0}.request-details summary{font-size:.875rem;padding:14px 0}.request-details p{white-space:pre-wrap;padding-bottom:17px;font-size:.875rem}.staff-messages{max-height:420px;min-height:200px;padding:14px 5px}.reply-controls{display:flex;align-items:end;justify-content:space-between;gap:18px}.reply-controls label{flex:1;max-width:330px}.reply-controls .text-button{margin-bottom:8px}.stale-notice{background:#fff3ca;padding:12px 15px;font-size:.875rem;margin-top:15px}.stale-notice .text-button{font-size:.8125rem;min-height:34px}.guidance-intro{display:grid;grid-template-columns:1fr 1fr;gap:50px;margin:20px 0 36px}.guidance-intro h2{font-size:3.5rem;margin-top:14px}.guidance-intro>p{align-self:center;color:var(--muted);line-height:1.8}.guidance-intro strong{display:inline-block;margin-top:9px;font-size:.875rem;color:var(--ink)}.guidance-grid{display:grid;grid-template-columns:minmax(260px,390px) 1fr;gap:30px}.guidance-grid>form{background:white;border:1px solid var(--line);padding:25px;align-self:start}.guidance-grid h3{font:700 1.25rem/1.4 var(--body)}.guidance-card{padding:25px;margin-top:17px;border:1px solid var(--line);background:white}.guidance-card h3{margin:13px 0 6px}.guidance-card small{color:var(--muted);font-size:.8125rem}.guidance-card p{white-space:pre-wrap;overflow-wrap:anywhere;font-size:.9375rem;margin:17px 0}.guidance-actions{display:flex;gap:15px;align-items:center;flex-wrap:wrap}.staff-gate{max-width:800px;margin:7vh auto;padding:35px}.staff-gate h1{font-size:clamp(3.5rem,8vw,6rem);line-height:1}.staff-gate .button{margin:25px 22px 0 0}#approve-preview{max-height:220px;overflow-y:auto;white-space:pre-wrap}#approve-dialog .button{width:100%}
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@media(max-width:600px){.site-header nav .nav-chat{display:none}.refresh-section,.ask-section{grid-template-columns:1fr;gap:28px}.refresh-section h2{font-size:3rem}.refresh-copy p{font-size:1rem}.ask-card{padding:25px}.chat-launcher{bottom:100px;right:15px;padding:13px;border-radius:50%;width:52px;height:52px;justify-content:center}.chat-launcher span{display:none}.chat-dialog{inset:auto 12px 12px;margin:0;width:calc(100% - 24px);max-width:none;max-height:calc(100dvh - 24px)}.chat-header{padding:20px 44px 18px 20px}.chat-header h2{font-size:1.85rem}.chat-body{padding:20px}.chat-messages{max-height:38dvh}.staff-header{padding:19px 5%;gap:17px}.staff-header>div{display:none}.staff-main{padding:20px 4%}.staff-toolbar{gap:10px}.staff-toolbar [role=tab]{padding:10px 12px;font-size:.8125rem}.inbox-grid{grid-template-columns:1fr}.inbox-sidebar{border-right:0;border-bottom:1px solid var(--line);padding:20px}#conversation-list{max-height:260px}.thread-panel{padding:20px}.staff-messages{max-height:390px}.guidance-intro,.guidance-grid{grid-template-columns:1fr;gap:22px}.guidance-intro h2{font-size:3rem}.guidance-grid>form{padding:21px}.staff-gate{padding:25px}.staff-gate h1{font-size:3.5rem}.visit-note p{font-size:.6875rem}}

.teams-alerts{display:flex;justify-content:space-between;align-items:center;gap:20px;padding:18px 22px;margin-bottom:20px;border:1px solid var(--line);background:white}.teams-alerts h2{font:700 1rem/1.4 var(--body);letter-spacing:0;margin-bottom:5px}.teams-alerts p{font-size:.875rem}.teams-alerts .chat-fine:empty{display:none}.teams-alert-actions{display:flex;gap:20px;flex-shrink:0}@media(max-width:760px){.teams-alerts{align-items:flex-start;flex-direction:column;gap:8px}}